Client Tech Support (Mandarin Speaking)

The role

You will provide technical support, hardware deployment, and product onboarding for restaurants. This role involves working on the phone, via remote sessions, and sometimes in person to keep systems running.

What you will do

• Scope new client hardware including printers, cabling, and telephony.
• Pre-configure hardware and set up the back end for go-live.
• Configure and ship equipment to restaurants.
• Track shipments to ensure equipment arrives ready to work.
• Provide onsite support and installation.
• Monitor system alerts and resolve outages.
• Find and fix root causes of technical problems.
• See cases through to resolution and confirm with restaurants.
• Document issues and resolutions.
• Escalate issues to other teams.

Required qualifications

• Experience in network operation or a similar technical role.
• Comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN.
• Willing to get hands-on with diagnostics.
• Comfortable with the command line.
• Comfortable around modems, routers, switches, and telephony gear.
• Ability to explain technical problems to non-technical people.
• Fluent in Mandarin and English, spoken and written.

Nice to have

• Worked in a client-facing or customer support role before.
• Used remote support tools and ticketing systems day to day.
• Understand call-path basics and have configured telephony or VoIP equipment.
• Worked in a consumer-driven industry.
• Enjoyed working in a fast-paced, collaborative, and ambiguous environment.

About the company

Tarro builds products that empower small brick and mortar restaurants through a multi-product ecosystem. The company provides AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.