Client Success Strategist

The role

You will work with restaurant clients to grow and optimize their businesses using Tarro technology. You will build relationships, manage onboarding, and act as an internal advocate for client needs.

What you will do

• Build and maintain strong relationships with assigned clients.
• Drive product adoption, client satisfaction, and overall client health.
• Manage client onboarding and serve as the main point of contact.
• Strategize with clients to connect business goals with products for upsell and cross-sell.
• Ensure clients realize the full potential of products and services.
• Document and escalate critical issues for resolution.
• Serve as the voice of the client and provide recommendations for product improvements.
• Develop and share best practices with team members.

Required qualifications

• Native fluent in Mandarin Chinese.
• Professionally fluent in English.
• Bachelor’s degree or higher.
• Strong project management skills.
• Creative problem-solver with a keen eye for detail.
• Excellent written and verbal communication skills.
• High sense of ownership and urgency.

Nice to have

• Entrepreneurial or startup experience.
• Worked in a restaurant.
• 2–3 years of experience in customer success or similar client-facing roles, especially within a high-growth B2B environment.
• Analytical and data-driven.
• Roll up your sleeves mentality.

About the company

Tarro builds products that empower small brick and mortar restaurants through a multi-product ecosystem. The company has been profitable for nearly a decade and provides technology like AI-enabled order taking and point-of-sale software.