Product Implementation Manager

The role

The Product Implementation Manager oversees the initial configuration and ongoing maintenance of restaurant back-end configurations. This role manages a team of 40+ specialists to ensure accurate product setup and support for onboarding and existing clients.

What you will do

• Manage a team of 40+ product implementation specialists, team leads, and managers
• Design ways to measure and improve product implementation quality, accuracy, and speed
• Establish strategies to improve customer experience and client retention
• Collaborate cross-functionally with Product/Engineering, Voice Operations, Quality Control, Business Excellence, and Recruitment
• Rebuild the Product Implementation team
• Attract and hire new talent
• Performance-manage existing team members

Required qualifications

• Bachelor’s degree in Industrial Engineering, Management, Management Engineering, Computer Science, Data Analytics, or a related field
• 5+ years experience in a fast-paced, high-performance startup
• 3+ years of experience directly managing teams
• Extensive experience in project project management / process improvement / product implementation
• Highly intellectual problem-solver
• Strong critical-thinking skills
• Can thrive in ambiguous environments and formulate a clear execution plan
• Can work independently
• Highly organized and diligent
• Strong communication (verbal and written) skills
• Can set a new standard to the rest of the Product Implementation team

Nice to have

• Master’s degree

About the company

Tarro builds products that empower small brick and mortar restaurants by providing an ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.