IT Engineer

The role

You will provide front-line support and administration for corporate technology, applications, and hardware. You will also participate in design, implementation, automation, and maintenance activities for corporate and line-of-business applications.

What you will do

• Provide front-line support and administration for corporate technology, applications, and hardware using service management systems
• Participate in the design, implementation, automation, and/or maintenance activities of corporate technology, applications, and hardware, as well as line-of-business applications
• Participate in the employee onboarding and offboarding process
• Participate in technology and platform support incidents as part of an incident response team
• Resolve and analyze root causes of issues escalated by IT Operations and other staff

Required qualifications

• 5+ years of IT experience
• Experience managing Identity management (i.e. Okta, Azure)
• Experience managing Mobile device management (i.e. Jamf, Kandji, Intune)
• Experience managing Productivity tools (i.e. Google Workspace, Slack, Atlassian)
• Experience managing Security tools (i.e. Crowdstrike, Tenable)
• Experience managing Infrastructure-as-a-service platforms (AWS, GCP, Azure)
• Broad, generalist knowledge of networking and information security concepts
• Excellent project management and documentation skills
• Comfortable working independently in ambiguous situations

Nice to have

• Experience with scripting and APIs
• Experience managing line-of-business applications (i.e. Salesforce, Netsuite, Intercom, BambooHR)
• Obsessed with delighting customers
• Experienced in startups and/or rapid-growth companies
• Open and willing to take on additional responsibilities that may be outside of this role

About the company

Tarro builds products that empower small brick and mortar restaurants by providing a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software.