Product Implementation Specialist

The role

The Product Implementation Specialist ensures restaurant partners' menus are accurate and optimized for customers and voice platform agents. You will maintain menu quality and usability across products while supporting English and Mandarin-speaking stakeholders.

What you will do

• Ensure concise and accurate menu content for clients, agents, and customers.
• Learn and master complex tools and workflows for menu operations.
• Adapt to fast-changing priorities and tight deadlines.
• Collaborate with peers, managers, and cross-functional teams.
• Identify root causes of menu-related issues and implement solutions.
• Maintain attention to detail when handling large datasets.
• Provide bilingual Mandarin and English support in communication, documentation, and escalations.

Required qualifications

• Fast learner of complex processes and tools.
• Ability to thrive in fast-paced environments under pressure.
• Collaborative team player.
• Strong problem-solving and critical thinking skills.
• Detail-oriented and data-driven.
• Advanced proficiency in Excel/Google Sheets.
• Comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.
• Type 50+ WPM with 95% accuracy.
• Bilingual in Mandarin and English with strong literacy in both languages.

Nice to have

• Experience in a tech support role or with case management tools.
• Experience in product/program implementation or process setup for stakeholders.
• Prior experience in the restaurant industry or working in a startup environment.
• Leadership or mentoring experience in guiding others toward shared goals.

About the company

Tarro builds products that empower small brick-and-mortar restaurants through a multi-product ecosystem including AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. The company has been profitable for nearly a decade and was valued at $450M in mid-2022.