Teton
Customer Success Manager, US
US Remote. Posted 15 days ago
The role
You will own outcomes for a book of senior living communities by managing falls, response times, and adoption. You will drive change with care teams and build relationships with clinical and operator leadership.
What you will do
- Own falls, response times, care assessments and adoption at communities
- Investigate falls and spot patterns to inform care leaders
- Ensure client reviews show clear impact in customer data
- Run community kickoffs, staff and family sessions, and training
- Help care teams build Teton into daily routines and care plans
- Catch and escalate customer health risks
- Keep account health and activity current in HubSpot
- Build relationships with Executive Directors, Directors of Nursing, and care staff
- Bring client feedback to Product
Required qualifications
- Customer Success or comparable post-sale experience, managing a book of customers with measurable adoption and retention results
- Strong data fluency: you interpret usage and outcome data and tie it to what customers care about
- Confident with senior stakeholders and frontline staff alike
- Excellent written and verbal communication: concise, structured and customer-ready
- Experience in a startup or scale-up, and comfort with pace and change
Nice to have
- Experience in senior living, post-acute or long-term care, or with other healthcare providers
- Experience driving change management with frontline teams
- Familiarity with HubSpot, Notion, and modern Customer Success tools
Benefits
- Competitive salary
- Participation in our warrant program
- Work with state-of-the-art technology in a pioneering field
- A vibrant, learning-focused work environment
- 401(k) plan
- paid time off
- health insurance
About the company
Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. In senior living, Teton helps care teams spot fall risk before it becomes a fall, and alerts staff immediately when a fall does occur.