Director of Customer Success, US

The role

You will lead and grow the US Customer Success Manager team to deliver measurable outcomes for senior living communities. You will set strategy, manage customer health and retention, and partner cross-functionally to ensure product adoption.

What you will do

• Ensure customer outcomes across the US portfolio.
• Make outcomes the measure of success at every community.
• Step in personally where communities are not getting results.
• Hire, develop and retain CSMs.
• Set a high standard for customer engagement.
• Scale the team as the company grows.
• Roll out and evolve CS career paths.
• Own customer health across the US portfolio.
• Partner with Account Management on renewals and expansion.
• Help operators build Teton into daily routines and care planning.

Required qualifications

• Proven Customer Success leadership, including building and leading CSM teams.
• Experience leading Customer Success for complex, multi-site customers in a high-growth B2B company.
• A track record of measurable customer outcomes and retention.
• Strong data fluency.
• Executive presence with operator leadership.
• Experience in a startup or scale-up.

Nice to have

• Healthcare technology experience, ideally in senior living, post-acute or long-term care.
• Experience leading clinical or operational change in care settings.
• Familiarity with HubSpot, Notion, and modern collaboration tools.

Benefits

• Competitive salary
• Participation in our warrant program
• Work with state-of-the-art technology in a pioneering field
• Vibrant, learning-focused work environment
• 401(k) plan
• Paid time off
• Health insurance

About the company

Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. The company helps senior living care teams automate documentation and manage resident acuity.