Customer Relations Agent (Hungarian/English Speaker)

The role

You will be part of the Customer Operations Team in Hungary. You will assist merchants through phone, email, and online chat to educate them about products and resolve requests.

What you will do

• Assist merchants through various communication channels such as phone, email, and online chat
• Educate merchants about products
• Resolve merchant requests
• Listen to customers and ensure feedback is acted upon
• Act as the voice of customers to drive developments in other teams

Required qualifications

• Fluent in Hungarian and English
• Strong communication skills
• Confident in communication and interpersonal skills
• Fiercely competitive and relentless when it comes to goals and targets
• Eager to learn and improve every day
• Spontaneous and certain in ability to overcome obstacles

Nice to have

• Previous experience in a similar role

Benefits

• Szép Card (gross 450.000 HUF yearly)
• AYCM SportPass (XL)
• Private health insurance
• 3 extra mental health days yearly
• 5 therapy or coaching session per year
• Free monthly public transport passes or garage space at the office
• Office snacks every day
• Friendly, comfortable, and informal office environment in the heart of Buda
• Team events & activities in and outside the office
• Possibility to work in an international environment with colleagues all around the world

About the company

Teya is building a financial platform for local businesses across Europe. The company aims to provide simple tools, thoughtful design, and real human support to small merchants.