Sales Support Agent

The role

You will join the UK Operations team to support sellers across the UK. You will assist members through multiple communication channels to educate them about products and resolve requests.

What you will do

• Answering a high volume of incoming calls, emails, and web chats
• Providing 1st line support and dealing with call queries, questions and escalations
• Maintain accurate and consistent record keeping while updating notes on the database
• Taking care of complaints and escalating as and when necessary to senior management
• Assist senior management by identifying trends and issues

Required qualifications

• Previous experience in an inbound customer services or technical support role
• Technically astute
• Ability to problem solve and work under pressure
• High level of accuracy and attention to detail
• Ability to act on own initiative, within set guidelines to support customers
• Experience providing advice, guidance or technical support over the telephone
• Team player
• Passionate about people, driven by impact, and motivated to make every interaction count

Benefits

• Physical and mental health support through GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Possibility to travel to different offices around Europe
• Office snacks every day
• Friendly, comfortable and informal office environment

About the company

Teya is building a financial platform for local businesses across Europe. The company provides simple tools, thoughtful design and real human support to help businesses run with confidence.