Product Manager - Customer Onboarding

The role

You will own the end-to-end customer onboarding journey from offer acceptance to active member. You will drive metrics like first-pass approval rate and activation by partnering with Sales, Risk, Engineering, and Design.

What you will do

• Own the end-to-end onboarding journey within the Sales Platform.
• Drive first-pass approval rate by stripping out document friction and rework.
• Own the roadmap and the data to find funnel leaks and build business cases.
• Use AI as a core part of your workflow to find drop-off and draft requirements.

Required qualifications

• Roughly 3–5 years in product.
• Built funnel dashboards in product analytics tools like Amplitude.
• Owned a funnel and moved a metric.
• Comfortable in the data and can pull your own numbers using SQL or a self-serve tool.
• Can work across Risk, Engineering, Design and Sales without hand-holding.
• At home with ambiguity and a lot of stakeholders.
• Capable and curious about AI tooling.
• Used Claude, ChatGPT or similar in your work.
• Commercially literate.
• Happy working onsite from our London or Porto office.

Nice to have

• Experience in payments, fintech, or another regulated environment (KYC, identity, compliance)

Benefits

• Physical and mental health support through WellHub including gym access, 1-1 therapy, meditation, and digital fitness and nutrition apps
• Work from our offices in London or Porto
• Private Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Opportunities to travel to our different offices across Europe
• Regular merchant experiences at our headquarters
• Healthy office snacks and drinks

About the company

Teya is building a financial platform for local businesses across Europe. The company provides simple tools, thoughtful design, and real human support to help businesses run with confidence.