Inside Sales Manager (Cross-sell & Upsell)

The role

You will build and lead the Member Success team at Teya, growing it 300% over the next 3 to 6 months. You will manage and coach sales agents who cross-sell Teya's products to existing Members.

What you will do

• Grow the team by 300% over the next 3 to 6 months, working with Talent to hire, onboard and ramp new agents
• Manage agents day to day through 1-1s, call listening, coaching, feedback and performance reviews
• Hit the overall team target for both revenue and volume
• Set clear activity and performance expectations and track them through CRM discipline and regular reporting
• Build a motivated, target-driven sales culture that keeps Members at the heart of every sale
• Oversee cross-sell and upsell of Teya's products, including Merchant Cash Advance, Business Accounts, Dynamic Currency Conversion and Ecommerce
• Step in on calls and difficult conversations to lead by example
• Identify what drives results across the team and share best practice
• Work closely with Sales, Onboarding, Risk and Customer Support teams
• Share feedback and insight to improve how Teya sells and supports Members

Required qualifications

• Proven experience managing Telesales, Inside Sales or Cross-sell/Upsell teams
• Track record of hitting revenue and volume targets
• Experience coaching and developing individual salespeople and managing performance fairly and consistently
• Drive and organisation to build a team quickly without losing sight of quality
• A winning sales mindset and the ability to instil it in others
• A data-driven approach to reading performance numbers and turning patterns into action
• Emotional resilience and focus
• Strong communication skills and commercial judgement
• Ambition to grow

Nice to have

• Industry knowledge of financial products such as merchant finance, business banking, payments or ecommerce

Benefits

• Thorough onboarding and training
• 25 days of Annual Leave plus Bank Holidays
• Clearly defined career progression ladder and growth opportunities
• Physical and mental health support through GymPass, 1-1 therapy sessions, meditation sessions and digital fitness and nutrition apps
• Extended and improved maternity and paternity leave choices
• Private Medical and Life Insurance
• Pension Scheme

Before you apply

• Reasonable adjustments are available at any stage of recruitment on request

About the company

Teya is building a financial platform for local businesses across Europe, built around simple tools, thoughtful design and human support. The company says it exists to help cafés, restaurants, salons, shops and other local businesses run with confidence.