Customer Relations Agent

The role

You will help Members by phone, email and web chat. You will guide them through products and services and resolve queries.

What you will do

• Answer incoming calls, emails and web chats
• Guide Members through products and services
• Resolve queries at the first point of contact
• Handle complaints with empathy
• Escalate issues to specialist teams
• Keep clear, accurate notes on every interaction
• Share recurring issues and trends with Team Leader
• Build knowledge through training, coaching and feedback
• Deliver care and hospitality on every call

Required qualifications

• Fluency in English
• The right to work in the UK
• The ability to work 40 hours a week from our London office, five days a week

Nice to have

• Experience in customer service, hospitality or a contact centre

Benefits

• In-depth training from day one, with ongoing coaching and feedback
• A clearly defined career ladder
• 25 days of paid annual leave, plus UK bank holidays
• Bupa private healthcare and life insurance
• Employer pension contributions through our company pension scheme
• Free gym membership through Wellhub
• One-to-one therapy sessions, meditation and digital fitness and nutrition apps
• Enhanced maternity and paternity leave

Before you apply

• Stage 1: Introductory call
• Stage 2: Assessment Centre (In person at our London office)

About the company

Teya is building a financial platform for local businesses across Europe. They provide payments, business accounts and other business tools with simple technology and real human support.