Inside Sales Executive (Member Success)

The role

You will work with existing Members to identify cross-sell and upsell opportunities through consultative conversations. You will recommend products like Merchant Cash Advance, business accounts, credit cards, and loans to help businesses grow.

What you will do

• Review Member trading patterns and product usage to find cross-sell and upsell opportunities.
• Talk with owners about goals, cash flow, and pressures.
• Recommend and sell products including Merchant Cash Advance, Teya business account, credit cards and loans.
• Explain product workings, costs, and suitability to Members.
• Work through objections and own opportunities from first conversation to handover.
• Manage a book of Members with strong CRM discipline.
• Grow lifetime value by ensuring products fit Member needs.
• Partner with Inside Sales, Onboarding, Risk and Customer Support.

Required qualifications

• Track record in a target-driven sales role.
• Fluency in English.
• The right to work in the UK.
• Willingness to work from our London office 5 days a week.

Nice to have

• Experience with financial products such as merchant finance, business lending, credit cards or business banking
• Phone-based experience

Benefits

• 25 days of paid annual leave, plus UK bank holidays.
• Bupa private healthcare and life insurance.
• Employer pension contributions through our company pension scheme.
• Free gym membership through Wellhub.
• One-to-one therapy sessions, meditation and digital fitness and nutrition apps.
• Enhanced maternity and paternity leave.
• Structured onboarding and training, hands-on coaching and a clearly defined career progression ladder.

About the company

Teya is building a financial platform for local businesses across Europe, bringing together payments, business accounts and other business tools. They aim to help local businesses spend less time worrying about finances and more time doing what they love.