Internal Operations Senior Associate

The role

The Internal Operations Senior Associate acts as a link between frontline teams and Product/Engineering. This person will identify, categorise, and resolve recurring pain points from internal platforms and processes.

What you will do

• Act as the link between frontline teams and Product/Engineering
• Identify, categorise, and resolve recurring pain points from internal platforms and processes
• Understand operational issues and improve processes
• Diagnose and resolve problems to meet frontline needs
• Design scalable systems and automations to reduce manual analysis
• Strengthen feedback loops across product verticals
• Improve user experiences when interacting with platforms

Required qualifications

• Hands-on experience in operations such as Customer Support, Sales Support, or Logistics
• Strong ownership and follow-through
• Clear and structured communication
• Comfort working with ticketing systems and structured workflows
• Analytical ability to identify patterns in tickets, complaints, or agent feedback
• Process-oriented mindset
• Tech-Savviness with different technology platforms and reading technical logs

Nice to have

• Exposure to data analysis or visualization tools (e.g., Looker, Tableau, or basic SQL/Sheets automation)
• Experience or interest in building automation or workflows (Workato, Jira board automations)
• Ability to translate operational issues into product opportunities or insights
• Curiosity and interest in Product Operations as a discipline

Benefits

• Flexible working hours
• Physical and mental health support through GymPass (free access to 1,500+ gyms, 1-1 therapy, meditation sessions, digital fitness and nutrition apps)
• Extended and improved maternity and paternity leave choices
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Office snacks every day

About the company

Teya is building a financial platform for local businesses across Europe. The company aims to provide simple tools, thoughtful design, and real human support to help businesses run with confidence.