Payments Operations Lead

The role

The Payments Operations Lead will centralize and own the day-to-day running of payments and settlements. This person will standardize processes, manage banking partner relationships, and implement controls for outbound payments and merchant settlements.

What you will do

• Centralize payments and settlement operations into a single capability
• Map, standardize, and document core processes with runbooks
• Execute day-to-day payments and settlements accurately and on time
• Manage operational relationships and service levels with banking and payment partners
• Work with Treasury to forecast and manage funding and liquidity
• Test and run payment rails with payment specialists
• Implement and maintain controls including maker-checker, reconciliation, and sanctions screening
• Handle incident management for payment and settlement failures
• Investigate and resolve ad hoc payment issues
• Use AI and automation to build agents for repeatable work

Required qualifications

• Hands-on payments operations experience including SEPA, Faster Payments and SWIFT
• Experience managing bank and payment partners against service levels
• Experience with reconciliation
• Experience working with Treasury or Finance on funding and liquidity for operational accounts
• Experience owning processes and delivering outcomes in an operations role
• Experience in a fast-moving or messy operational environment such as a start-up or scale-up
• Track record of standardising processes while handling high volume ad hoc work
• Understanding of payment controls, safeguarding and sanctions screening
• Comfortable with data and spreadsheets
• Ability to use automation and AI tools
• Comfortable with ambiguity
• Highly organised with strong attention to detail and sense of ownership

Nice to have

• Experience at an e-money institution, payment institution or bank
• Merchant settlement operations in card acquiring
• Experience with reconciliation tools or building payment automation
• Experience testing or launching a new payment rail or banking partner

Benefits

• Physical and mental health support through GymPass including free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness, and nutrition apps
• Extended and improved maternity and paternity leave choices
• Cycle-to-Work Scheme
• Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Office snacks every day
• Friendly, comfortable, and informal office environment in Central London

About the company

Teya is building a financial platform for local businesses across Europe built around simple tools, thoughtful design and real human support.