Product Success Manager I (Performance, APAC)

The role

The Product Success Manager will own technical account management for APAC performance product partners. You will lead client implementations, provide proactive consulting, and troubleshoot technical and strategic issues.

What you will do

• Own technical account management for a book of APAC performance product partners
• Lead new client implementations end-to-end from configuration through go-live and adoption
• Drive client value through proactive best-practice consulting, new feature introductions, and training
• Troubleshoot technical and strategic client issues as the product expert for the region
• Partner with Sales and CS teams in APAC on client needs, renewals, and expansion opportunities

Required qualifications

• Strong client management skills
• Strong experience in at least one of the following: Teamworks AMS (Smartabase), a pro-sport or high-performance organisation, or the sports technology industry
• The consulting instinct to understand where a product fits in a client's world
• Living and working in an APAC timezone

Nice to have

• AMS experience, high-performance sport background, and sports tech industry experience
• Hands-on AMS build experience

Benefits

• Opportunities to travel and spend time onsite with clients
• Potential to convert to a full-time ongoing role
• Global team with resources to invest in platform skills

Before you apply

• This role is not eligible for sponsorship at this time
• Please submit your application through this posting only

About the company

Teamworks is the Operating System for Sports, powering 7,000+ organizations worldwide. Founded in 2006, it is a leading sports tech platform with 600+ global teammates.