Head of Product Success (North America, GTM)

The role

The Head of Product Success will define the strategic standard and operating model for the Product Success function in North America. This leader will manage a team of 5–7 leaders to drive customer onboarding, product health, usage analytics, and revenue outcomes including retention and expansion.

What you will do

• Define the strategic standard for Product Success Managers including competencies and career paths
• Own customer onboarding and value delivery
• Own product health and pulse strategy
• Own product usage analytics strategy
• Own Net New ARR/GRR outcomes for North America Sport
• Build the talent bench by coaching PSMs into future leaders
• Serve as the Product Success voice in cross-functional planning with Product and Product Marketing

Required qualifications

• 10+ years in a SaaS GTM leadership capacity
• 5+ years leading a post-sale customer success function with direct accountability for retention and expansion revenue outcomes (Net New ARR/GRR)
• Experience operating at scale within a $100M+ revenue organization
• Experience with executive-level reporting and forecasting
• Track record of building or maturing a data-driven operating model for account health and team performance
• Ability to influence peer executives and align cross-functional priorities without direct authority
• Comfort operating in a remote-first leadership role with monthly travel

Nice to have

• Built and scaled a product health/pulse process from the ground up
• Partnered directly with Product and Product Marketing at the leadership level on rollout readiness and adoption
• Genuine revenue ownership including quota, upsell, or cross-sell accountability
• Inherent understanding of the sports market

About the company

Teamworks is a sports technology platform powering over 7,000 organizations worldwide. Founded in 2006, the company provides solutions for personnel, coaching, performance, operations, and intelligence.