Support Specialist - Italian speaking

The role

You will own the first response for merchants across chat, email, and phone. You will diagnose issues, work with Engineering, Product, and Ops, and create documentation and proactive education materials.

What you will do

• Own the first response for every Tebi merchant across chat, email, and phone
• Diagnose issues fast using product knowledge
• Work closely with Engineering, Product, and Ops to resolve complex problems
• Hit and beat CSAT, QA, and speed targets
• Turn merchant learnings into documentation, product feedback, and proactive education materials
• Use and set up tools and AI-powered workflows

Required qualifications

• Creative problem solver
• Empathetic towards merchants
• Clear, warm communicator via chat, email, and phone
• Curious about the product
• Persistent
• Comfortable with scheduled on-call time
• Fluent in English

Nice to have

• Dutch fluency
• Italian fluency
• Spanish fluency

Benefits

• Start-up Equity
• Competitive Salary
• Flexible time off
• Lunch in the office
• Team events

About the company

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. It is backed by €50 million in funding from Index Ventures & CapitalG.