Account Specialist - Netherlands

The role

This person will own the onboarding process for merchants. They will run online restaurant onboarding, provide support during the first month, and identify product or process gaps.

What you will do

• Run restaurant onboarding online
• Train, connect and implement together with the restaurant team
• Problem-solve for our merchants while running live operations
• Support restaurants for the first month after the go live
• Find opportunities for improvement in our process, materials and systems
• Identify product and process gaps and bring it to internal central teams

Required qualifications

• Creative problem solver
• Empathetic towards merchants and curious about their business
• Can juggle multiple things at once and bring structure
• Curious about the product and can apply knowledge of Tebi system
• Good communication
• Comfortable with high-pace environments
• Flexibility in working hours to fit our merchants' needs
• At least 1-2 years of experience in hospitality, early startup operations, fast-paced account management or customer operations
• Comfortable working in both English and Dutch

Benefits

• Start-up Equity
• Competitive Salary
• Flexible Time-off
• Lunch provided in the office
• Team events

About the company

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. It is founded by Arnout Schuijff and backed by €50 million in funding from Index Ventures & CapitalG.