Account Manager - Barcelona

The role

This person will own the onboarding process for merchants. They will train, implement, and support restaurants to ensure the Tebi system adds long-term value.

What you will do

• Run restaurant onboarding by training, connecting and implementing with the restaurant team
• Problem-solve for merchants on the ground while running live operations
• Support restaurants after the go live to ensure long-term value
• Find opportunities for improvement in processes, materials and systems
• Invest in merchant relationships to ensure happiness and business growth
• Identify product and process gaps and bring them to internal central teams

Required qualifications

• Creative problem solver who enjoys interacting with hospitality businesses
• Empathetic towards merchants and curious about their business
• Ability to juggle multiple things at once and bring structure
• Curious about the product and able to become an expert in Tebi system
• Good communication for proactive contact and managing expectations
• Comfortable with high-pace environments
• Interest in data, process improvement and automation
• Flexibility in working hours that fit merchants' needs
• At least 2-4 years of experience in hospitality, early startup operations, fast-paced account management or customer operations
• Comfortable working in both English and Spanish

Benefits

• Start-up Equity
• Competitive Salary
• Flexible Time-off
• Team events

About the company

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. It is backed by €50 million in funding from Index Ventures & CapitalG.