Community Operations Associate

The role

You will act as the primary point of contact for the community by onboarding hygienists and dental offices. You will identify friction points, build scalable processes or automations, and perform proactive outreach.

What you will do

• Guide hygienists and dental offices through onboarding via phone, email, and chat
• Identify friction points and patterns, analyze data, and pitch or build fixes
• Perform proactive outreach to offices and hygienists
• Gain exposure to territory and account management
• Touch compliance work, tax registration, and workers' comp
• Help build SOPs for compliance
• Turn recurring fixes into scalable processes or automations

Required qualifications

• 1-3 years of experience in a fast-paced environment
• Ability to spot problems and test fixes
• High energy and stamina for high-volume phone and video conversations
• Exceptional empathy to de-escalate situations
• Clear, concise, and persuasive communication in speech and writing
• High standards for user experience

Nice to have

• Experience in hospitality, retail, or customer-facing roles
• Previous experience in a high-growth Customer Success or Community Operations role at a tech startup
• An interest in community building and marketplace dynamics
• Dental industry knowledge

Benefits

• Insights directly shape the product roadmap
• Clear growth paths across Operations and Community Operations teams
• Direct reporting to Head of Operations
• Mentorship from founders
• Competitive salary + equity
• Opportunities to visit tech team and founders in Amsterdam

About the company

Teero is a staffing platform for the dental industry. The team includes former Uber executives and employees from Uber, Adyen, Yandex, and Google.