Program Manager, AI Data Collection

The role

You will own the end-to-end delivery of onsite and in-the-wild data collection client programs. You will manage financial performance, client engagement, and cross-functional execution from pre-sales through delivery.

What you will do

• Own overall program performance, including financial health, delivery success, and client satisfaction
• Serve as primary point of contact and escalation for operational and client challenges
• Lead regular client syncs and on-site or virtual business reviews (weekly/quarterly)
• Drive reporting through weekly status updates, dashboards, and progress reviews
• Lead and develop project teams, monitoring performance and addressing gaps through coaching
• Work with Talent Acquisition to define hiring strategy and job profiles for collectors
• Evaluate and deploy full-time, part-time, and crowd-based staffing models
• Oversee facility setup and logistics for onsite and in-the-wild collection sites
• Oversee procurement strategy for equipment and staffing
• Proactively identify and mitigate delivery risks

Required qualifications

• 3 to 5+ years managing global or large-scale onsite/field operations programs in data collection, user research, clinical research, machine learning or a similar domain
• Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education
• Proven success leading cross-functional teams and driving high-stakes program delivery
• Prior client-facing program or account management experience
• Strong financial ownership: forecasting, P&L management, invoicing, and budget accountability
• Manages high-risk, high-volume onsite and in-the-wild environments, including safety and compliance
• Strong stakeholder management and customer-centric mindset
• Comfortable presenting performance, financials, and risk to client and internal leadership

Nice to have

• Familiarity with PRINCE2, PMI, or similar program/project management methodologies

About the company

TELUS Digital is the digital division of TELUS, one of Canada's largest telecommunications providers. It is an award-winning digital product consultancy with teams across North America, South America, Central America, Europe, and APAC.