Manager, Product – CX AI

The role

You will lead product leads and manage a portfolio of CX AI solutions. You will build prototypes, write technical specifications, and collaborate with data science and engineering teams to deliver products.

What you will do

• Build strong client relationships and guide teams in building solutions
• Build lightweight, functional prototypes using AI-assisted tools
• Write clear, unambiguous specs and PRDs
• Use AI tools directly in workflow for research, drafting, and analysis
• Collaborate with cross-functional teams including data science and engineering
• Coach internal and external teams on processes and practices
• Establish and manage complex requirement backlogs
• Facilitate discussions for scope management and feature prioritization
• Collaborate with product designers and engineers
• Lead technical discussions to help define system architecture and data flows

Required qualifications

• 7+ years of experience in software or AI product development as a Product Owner, Technical Business Analyst, Requirements Manager, Product Manager, or related position
• 2+ years of leadership experience, including leading teams and developing individuals
• Ability to lead through influence and example
• Comfortable building lightweight, functional prototypes using AI coding tools, no-code tools, or scripting
• Experience managing software or AI-driven projects with complex scope
• Experience conducting 1:1s and coaching product teams
• Working knowledge of frontend and backend technologies (web/native apps, APIs, databases)
• Familiarity with core AI/ML product concepts
• Ability to size solutions based on project constraints
• Strong documentation and technical writing skills
• Experience working with clients to elicit and define requirements
• Understanding and appreciation of user experience (UX)

Nice to have

• Agency and/or consulting experience with a variety of clients and industries
• Experience mentoring or setting direction for other product professionals in a peer or informal-leadership capacity
• Experience with product research and strategy
• Knowledge of UI/UX platforms and design thinking
• Certified ScrumMaster and/or Certified Scrum Product Owner
• Experience with AI/ML-driven products

Benefits

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance

Before you apply

• In your cover letter, reflect on diversity, equity, and inclusion

About the company

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS. It employs a global team to design and deliver transformative customer experiences through technology.