Manager, Delivery

The role

You will lead multidisciplinary project teams to deliver high-quality solutions for clients. You will establish and grow client partnerships and drive product development.

What you will do

• Drive product development for client businesses
• Drive decision-making on scope, design, architecture, and process
• Deliver tailored communication to engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic project plan and goals
• Encourage sustainable flow for the team while focusing on client objectives
• Apply appropriate project management frameworks to suit the customer and product
• Engage directly with clients to manage account details, project scope, and relationships

Required qualifications

• 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
• Experience managing software projects with complex scope and multiple external/client executive stakeholders
• Technical problem solver to address and communicate technical or process issues between systems
• Expert communicator who runs workshops and structured meetings
• Blend of business, user experience, and software project management acumen
• Experience managing projects in which you mentor other product, development, design, and testing team members
• Professional or personal experience utilizing AI tools

Nice to have

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Led projects that require the build and delivery of successful native iOS and/or Android applications to a high volume of users
• Taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

About the company

TELUS Digital is a digital product consultancy and the digital division of TELUS. It offers end-to-end expertise across eight core service areas with a global team.