Learning Experience Designer

The role

You will design and develop comprehensive learning experiences and digital courses for clients. You will oversee project timelines, conduct needs assessments, and apply learning theories to ensure organizational goals are met.

What you will do

• Analyze and evaluate stakeholder needs and establish learning goals through Training Needs Analysis
• Collaborate with subject matter experts and cross-functional teams to create enablement initiatives
• Design, develop, and deliver innovative enablement content in various formats
• Utilize quantitative and qualitative assessment methods to measure program effectiveness
• Provide estimations and meet the effort required to complete projects
• Lead and facilitate Train-the-Trainer sessions
• Build and deploy digital learning interactions for client onboarding and software utilization
• Manage the creation, organization, and administration of just-in-time enablement content
• Communicate daily and negotiate with stakeholders to manage expectations
• Attend weekly calls to provide updates and check project progress

Required qualifications

• English - B2
• Oral and written comprehension
• Experience with conducting Needs analysis and impact assessment (TNA)
• Prior experience in creating microlearning materials
• Proficiency in content authoring tools (MSO, ACC, Articulate 360)
• Proficient in editing and producing high-quality video and audio content
• 1-3 years Experience in Client/Stakeholder management
• 1-3 years of University studies (Graphic Design, Marketing, Learning, Pedagogy) unless demonstrated experience
• 1-3 years of Instructional Design / Training Development / Learning experience unless demonstrated experience
• Experience with course authoring software unless demonstrated
• Advanced development-oriented experience (web, graphics, etc.)

Nice to have

• Experience leveraging current theories, principles, methodologies, and techniques of learning (adult learning, ADDIE model, agile methodology, Bloom's taxonomy)
• Learning Design (Instructional Design) focused on UX User Experience
• Experience in developing content for online and/or multimedia environments
• Skills in proofreading and minor copy editing
• Experience in adult education or in designing training programs
• Graphic design and/or animation experience
• Designation or certificate in change management, training and/or facilitation

About the company

TELUS Digital is an equal opportunity employer committed to creating a diverse and inclusive workplace.