Program Manager, Onsite Data Collection

The role

The Program Manager owns the end-to-end delivery and execution of onsite and in-the-wild data collection client programs. This role oversees financial performance, client engagement, and cross-functional execution.

What you will do

• Own overall program performance including financial health, delivery success, and client satisfaction
• Serve as the primary point of contact and escalation point for operational and client challenges
• Drive consistent reporting through weekly status updates, dashboards, and progress reviews
• Lead and develop project teams with direct people management responsibility
• Collaborate with Legal and Liability to ensure compliance, safety, and insurance standards
• Work with Talent Acquisition to define hiring strategy and job profiles
• Guide execution strategy across staffing, vendor engagement, equipment, and day-to-day operations
• Lead Project Managers to ensure timelines, budgets, and milestones are met
• Support facility sourcing, setup, and readiness for onsite data collection
• Oversee procurement strategy for equipment and staffing

Required qualifications

• 3–5+ years managing global or large-scale onsite/field operations programs supporting Data Collection, User Research, Clinical Research, Machine Learning or a similar environment/domain
• Bachelor's degree in Business, Engineering, Operations, or a related field; relevant experience accepted in place of formal education
• Proven success leading cross-functional teams
• Prior client-facing program or account management experience required
• Translates complex client and technical requirements into scalable, executable delivery models
• Strong financial ownership: forecasting, P&L management, invoicing, and budget accountability
• Manages high-risk, high-volume onsite and in-the-wild environments effectively, including safety and compliance considerations
• Enables cross-functional alignment and speed across Operations, TA, Legal, Finance, and Quality
• Strong stakeholder management and customer-centric mindset
• Structured, results-oriented approach to planning, monitoring, and control
• Comfortable presenting performance, financials, and risk to both client and internal leadership audiences

Nice to have

• Familiarity with program/project management methodologies such as PRINCE2, PMI, or similar

About the company

TELUS Digital is a digital product consultancy and the digital division of TELUS. It offers end-to-end expertise across eight core service areas including Digital Product Consulting, Data & AI, and Cloud Engineering.