Senior Director, Design

The role

You will shape design strategy for a portfolio of Fortune 500 relationships and lead a global organization of designers, creative services, and content designers. You will develop a vision for design at TELUS Digital and drive business impact through client relationships and revenue targets.

What you will do

• Develop and champion a forward-looking vision for design at TELUS Digital
• Define the future competencies of the design organization
• Translate design vision into hiring, talent development, and quality evaluation
• Own design outcomes across a portfolio of Fortune 500 accounts
• Serve as a design authority at the C-suite level to influence client strategy
• Partner with strategic consultants and business development teams
• Lead, mentor, and grow a team of over 100 designers, content designers, and creative services consultants
• Recruit actively and elevate the company presence in the design community
• Deliver on revenue targets within the portfolio
• Contribute to hiring, playbooks, training, and capability-building initiatives

Required qualifications

• 10+ years in design leadership
• Significant experience in a client-facing environment such as an agency, consultancy, or embedded within complex enterprise engagements
• Track record of leading design teams that produce best-in-class digital products
• Proven experience managing and developing senior designers and design leaders
• Fluency in the full product development lifecycle
• Executive presence to present to C-suite stakeholders
• Coaching ability to develop executive presence in others
• Track record of building trust with clients over time
• Experience managing the business side of design engagements including scope, margin, resourcing, and stakeholder alignment
• Commitment to building inclusive teams
• Demonstrated experience mentoring designers from underrepresented backgrounds
• Comfortable leading distributed teams and navigating remote-first collaboration

About the company

TELUS Digital is an award-winning digital agency and the digital division of TELUS. It offers end-to-end expertise across digital product strategy, marketing services, web and mobile app development, data and AI, cloud engineering, and enterprise technology modernization.