Delivery Director

The role

The Delivery Director will manage a portfolio of projects and ensure delivery teams execute to Salesforce methodology. You will monitor project health, handle client escalations, and drive customer relationship growth.

What you will do

• Accountable and responsible for project management excellence in a portfolio of projects
• Act as the first line of escalation on delivery issues
• Work with project managers on issue resolution and risk mitigation
• Provide weekly status updates to the practice leadership team
• Coach and mentor consultants and assist with project deliverables
• Define and manage stage gate reviews to meet compliance standards
• Adopt and adhere to a standardized development lifecycle methodology
• Establish and maintain trusted advisor relationships with client stakeholders
• Work with customers and internal teams to articulate issues and communicate effectively

Required qualifications

• 7+ years of experience leading enterprise-wide transformation programs
• Experience implementing multiple Small, Medium and Enterprise scale Salesforce solutions
• Multiple Salesforce.com Certifications (Admin, Consultant, Developer, Architect)
• Direct responsibility for managing project managers, technical and non-technical resources, budget and schedule
• Project/Program management skills with teams of varying size
• History of delivering high quality results on schedule and within budget
• Strong communication skills both verbal and written
• Ability to weigh business and technical requirements to produce project plans and estimates
• Extensive external consulting experience, including CRM consulting
• Hands-on experience with Salesforce
• Ability to manage and mentor business resources
• Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)

Nice to have

• 5 + years consulting experience
• PMP Certification
• University degree or college diploma in Business Administration and/or Project Management (or equivalent experience)
• Salesforce certifications: Admin

About the company

Telus Digital, Salesforce Practice is a fast-expanding Delivery team that empowers clients through digital transformation leveraging Salesforce.