Technical Account Manager

The role

You will manage a portfolio of enterprise partners as their primary post-sales contact. You will guide partners through onboarding, integration, and production launch while building technical success and long-term relationships.

What you will do

• Own a portfolio of partners as their primary post-sales contact
• Build knowledge of partner use cases, architecture, and business goals
• Lead regular check-ins and business reviews
• Guide partners through onboarding, integration, and production launch
• Work with partner engineering teams to define integration scope and resolve blockers
• Serve as the primary escalation point for technical and operational issues
• Provide ongoing technical guidance as partners scale implementations
• Develop repeatable playbooks for onboarding, account management, and integration support
• Establish account health metrics and success frameworks
• Act as the voice of partners internally to improve product, engineering, and documentation

Required qualifications

• Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
• Experience managing a book of partners or customers from signed agreement through scaled production deployment
• Strong technical fluency with APIs, integrations, and infrastructure
• Comfortable working across business and technical stakeholders
• High EQ and strong ownership

Nice to have

• Experience with payments, blockchain infrastructure, or validator operations

About the company

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments. It is being built by a team of crypto-optimists to move money reliably, cheaply, and at scale.