Customer Success Manager

The role

You will act as a trusted advisor to ensure customers achieve security goals using the TENEX MDR platform. You will drive adoption, retention, and expansion while serving as the voice of the customer to internal teams.

What you will do

• Act as a trusted advisor to customers to leverage the MDR platform.
• Own the customer relationship post-sale to drive engagement, retention, and expansion.
• Develop and execute customer success plans for onboarding and adoption.
• Serve as the voice of the customer to drive product and service improvements.
• Conduct regular business reviews to assess security posture and align on goals.
• Identify risks and implement strategies to mitigate churn.
• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations.
• Educate customers on best practices, new features, and enhancements.
• Track and analyze customer usage data.
• Facilitate contract renewals and support expansion efforts.

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
• Strong understanding of cybersecurity principles, threat detection, and incident response.
• Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Highly organized with strong project management capabilities.
• Ability to work independently while collaborating effectively with internal teams.
• Bachelor’s degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).

Nice to have

• Familiarity with SIEM, EDR, SOAR, or other security technologies
• Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager)
• Experience with Google SecOps and Chronicle

Benefits

• Company paid relocation package to Kansas City or Sarasota metro area
• Competitive salary and benefits package

About the company

TENEX is an AI-native, automation-first Managed Detection and Response (MDR) provider. The team is composed of industry experts in cybersecurity, automation and AI-driven solutions.