Director, IT

The role

The Director of IT will own the internal Information Technology function end to end, including strategy, operations, tooling, vendors, budget, and team. This person will lead IT administrators and scale IT operations for a remote-friendly, security-conscious company. The role also supports certification and compliance commitments like FedRAMP, ISO, and SOC 2.

What you will do

• Develop and maintain the IT roadmap and align technology investments to company growth.
• Own the IT budget, forecasting, and vendor spend.
• Establish IT policies, standards, and operating procedures.
• Manage IT administrators, providing coaching, performance management, and career development.
• Own the lifecycle of company-issued devices across macOS, Windows, and mobile platforms.
• Administer corporate identity provider, single sign-on, and user provisioning.
• Manage the SaaS application portfolio, including licensing and renewals.
• Run the internal IT helpdesk and ensure effective employee support.
• Oversee corporate infrastructure, including collaboration platforms, networking, and VPN/zero-trust access.
• Support FedRAMP, ISO 27001, ISO 42001, and SOC 2 Type II efforts by implementing IT controls.

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.
• 8+ years of experience in IT operations or corporate IT.
• At least 3 years in a management or director-level leadership role.
• Proven experience leading and developing IT administrators or similar technical teams.
• Deep hands-on experience with identity and access management (e.g., Okta, Entra ID, Google Workspace).
• Deep hands-on experience with endpoint management (e.g., Jamf, Intune, Kandji).
• Deep hands-on experience with SaaS administration.
• Strong vendor management, budgeting, and procurement skills.
• Experience operating IT controls in an environment audited against a recognized framework such as SOC 2 or ISO 27001.
• Excellent written and verbal communication.

Nice to have

• Experience in a security-focused company, such as an MDR/MSSP, or other technology-driven, high-growth environment.
• Experience supporting a FedRAMP authorization or other U.S. federal compliance program, or ISO 42001 or other AI management system certification.
• Experience building IT for a distributed workforce and standing up new physical offices.
• Familiarity with ITIL or similar service management practices.
• Experience integrating AI-enabled tools into IT operations and employee workflows.
• Relevant certifications such as ITIL, CompTIA, or vendor-specific credentials.

Benefits

• Competitive salary and benefits package.
• Opportunity to set the threat-research direction at an MDR company.
• Culture of growth and development.

About the company

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. It is a fast growing startup backed by industry experts and top tier investors.