Customer Engineering - EMEA

The role

This role combines technical pre-sales expertise with customer success and security operations. You will showcase AI-driven security solutions, manage client onboarding, and support security outcomes.

What you will do

• Partner with the sales team to deliver technical expertise during pre-sales.
• Conduct product demonstrations, proof-of-concepts, and security assessments.
• Address security concerns, compliance requirements, and risk mitigation strategies.
• Meet and exceed individual and team sales targets.
• Collaborate with Customer Success managers to streamline onboarding.
• Review client security architectures and recommend best practices.
• Support incident response planning and develop operational tools and documentation.
• Represent TENEX at industry events, webinars, and conferences.
• Create high-impact content like whitepapers, case studies, and blog posts.
• Provide customer feedback to influence product roadmap enhancements.

Required qualifications

• 5+ years in cybersecurity
• 5+ years in a customer-facing role
• Strong understanding of cybersecurity principles
• Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA)
• Exceptional communication and presentation skills
• Strong problem-solving skills
• Customer empathy
• Experience engaging executive stakeholders
• Willingness to travel (up to 50%)
• Valid driver's license

Nice to have

• Knowledge of cloud security (e.g., Google Cloud, AWS, Azure)
• Google SecOps
• Microsoft Sentinel

Benefits

• Competitive salary and benefits package
• Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions
• Collaborate with a talented and innovative team
• Culture of growth and development

Before you apply

• Must pass a background check
• Maintain up-to-date security clearances if applicable

About the company

TENEX.AI is an AI-native, automation-first Managed Detection and Response (MDR) provider. The company is a fast growing startup backed by industry experts and top tier investors.