Tennr
Product Operations Lead
New York City Office. Posted 26 days ago
The role
The Product Operations Lead will run the operating system for the Product and Engineering team. This person will manage planning and review rhythms, turn customer feedback into roadmap inputs, and own product rollouts.
What you will do
- Run the planning and review cadence with Product and Engineering leadership.
- Bring together priorities, capacity, headcount needs, and dependencies.
- Own how customer signal from CX, Deployment, Sales, and Managed Services reaches Product and Engineering.
- Build the muscle to capture and synthesize feedback into prioritized roadmap inputs.
- Coordinate launch readiness, documentation, training, and customer enablement.
- Own the launch calendar and run go/no-go reviews.
- Identify and prioritize vendors and strategic partners.
- Build custom tools, automations, and AI-powered workflows for PMs.
- Build and refine lightweight processes for Product and Engineering.
- Use data and feedback to understand if plans and rollouts are working.
Required qualifications
- 3-5 years of experience
- At least 1-2 years in Product Management or Product Operations at a software company
- Experience working directly with Product and Engineering teams on planning, launches, or roadmap tradeoffs
- Ability to learn quickly and get deep into unfamiliar products, workflows, or technical systems
- Ability to use data and customer feedback to determine action
- Collaborative nature to align Product, Engineering, and go-to-market teams
- Strong writer
- Ability to take responsibility for outcomes and stay with problems until resolved
- Strong work ethic and low ego
Benefits
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Competitive parental leave
- Free lunch
- Pantry full of snacks
About the company
Tennr uses proprietary models to handle complex paperwork for healthcare providers. The company helps operators get patients the right care, at the right time, and in the right setting.