Forward Deployed Engineering Team Manager

The role

You will lead a team of Forward Deployed Engineers and own delivery outcomes across a book of business. You will focus on clean builds, on-time milestones, and account health while working with Account Partners, Implementation Engineers, and Product.

What you will do

• Own team metrics including time to first outcome, delivery predictability, and account adoption and health.
• Review scoping and architectures and require dry runs for high-stakes moments.
• Sample live customer calls to coach execution.
• Hire and develop FDEs through 1:1s, reviews, ramp expectations, and growth plans.
• Act as first line of defense on escalations by diagnosing root causes and coordinating fixes.
• Serve as the technical solutioning partner for FDEs on architecture and workflow problems.
• Act as the final scoping gate on pre-sales engagements.
• Turn patterns across accounts into signal for Product.

Required qualifications

• Experience leading and developing a team of implementation, solutions, or technical delivery professionals
• Strong technical judgment on architecture and workflow design
• Comfort inspecting work and holding a high bar
• Clear communication with customers and executives
• Experience partnering with Product to turn recurring field patterns into roadmap priorities
• High ownership mindset and comfort in a fast-paced, ambiguous environment

Nice to have

• healthcare or healthcare technology experience

Benefits

• Beautiful new office at 345 Hudson Street
• Free lunch
• Pantry full of snacks
• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match
• Competitive parental leave

About the company

Tennr uses proprietary models to handle complex paperwork to help providers get paid and patients get the right care. The team is focused on reducing patient delays across the U.S. healthcare system.