Tier 2 IT Support Engineer

The role

You will resolve escalated technical issues and administer systems, devices, and applications. You will support employees across offices, data center sites, and remote teams.

What you will do

• Serve as the escalation point for Tier 1 and employee support requests
• Administer Google Workspace and Microsoft 365
• Manage the macOS and Windows device fleet through MDM
• Own onboarding and offboarding workflows
• Administer identity and access across the SaaS stack
• Support security and compliance programs
• Troubleshoot network, Wi-Fi, conferencing, and peripheral issues
• Manage the IT ticket queue
• Automate repetitive tasks with scripting
• Maintain IT asset inventory and software licenses

Required qualifications

• 3+ years of experience in IT support or systems administration, including escalation level (Tier 2) support
• Hands-on administration experience with Google Workspace, Microsoft 365, or both
• Experience managing macOS devices with an MDM platform such as Jamf, Kandji/Iru, Intune, or Rippling
• Working knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning
• Solid networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and firewalls
• Strong troubleshooting and communication skills
• Ability to manage priorities effectively and operate with autonomy in a fast-paced, evolving environment

Nice to have

• Experience in a high-growth technology company, cloud provider, or data center environment
• Demonstrated success automating IT workflows with scripting or no-code tools
• Familiarity with Rippling, Slack administration, and Atlassian tools (Jira Service Management, Confluence)
• Experience supporting security compliance frameworks such as ISO 27001 or SOC 2
• Relevant certifications, such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Google Workspace Administrator

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options, such as Pet & Legal Insurance
• Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays

Before you apply

• All offers of employment are contingent upon verification of identity and authorization to work in the United States
• Employment may be contingent upon the successful completion of a job-related background check

About the company

TensorWave delivers seamless, secure, reliable, and resilient AI compute at scale through a versatile cloud platform.