Consumer Support Professionals: Feedback on Recurring Workflows

The role

Participants will complete a detailed asynchronous questionnaire about a recurring consumer workflow they support. You will describe user friction points, workarounds, and observed payments.

What you will do

• Complete an independent questionnaire detailing a recurring consumer workflow you support
• Describe common user friction points and the workarounds consumers currently use
• Differentiate between direct observations and general estimates
• Detail any observed payments or small offers that might alleviate the workflow friction

Required qualifications

• Direct professional experience assisting consumers with recurring workflows
• Comfortable analyzing and describing common user problems in detail
• Ability to maintain strict confidentiality by omitting any identifying customer details

About the company

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants.