Consumer Support Professionals: Questionnaire on Administrative Workarounds

The role

You will complete an eight-question written survey about consumer administrative problems. You will describe a recent anonymous example of a recurring issue and estimate its costs and frequency.

What you will do

• Complete an eight-question written survey about consumer administrative problems.
• Describe a recent, anonymous example of a recurring issue you have observed.
• Estimate the time, financial cost, and frequency of current workarounds.
• Identify professional, legal, or privacy limits that a new software tool would need to respect.

Required qualifications

• Recent professional or volunteer experience assisting consumers with administrative tasks.
• Ability to clearly distinguish between observed facts and estimates.
• Comfortable providing detailed written responses independently.
• Commitment to maintaining consumer privacy by omitting identifying details.

About the company

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.