Tessera Labs
IT Support Specialist
New York City Office, Remote. Posted 23 days ago
The role
You will own day-to-day IT operations including laptop setup, account provisioning, and Google Workspace administration. You will also maintain office technology such as Wi-Fi, printers, and conference room video conferencing systems.
What you will do
- Serve as primary point of contact for employee IT support
- Administer Google Workspace including users, groups, and organizational units
- Own endpoint management and security hygiene using JumpCloud and Google MDM
- Support and maintain office technology including Wi-Fi, printers, and conference room A/V
- Manage the IT ticket queue by triaging and prioritizing requests
- Evaluate and implement new tools and light automation
- Maintain internal documentation and hardware/software inventory
- Coordinate with external vendors and MSPs
Required qualifications
- 5+ years of hands-on IT support or systems administration experience
- Solid working knowledge of Google Workspace administration
- Experience with JumpCloud or a comparable directory/identity platform
- Experience with Google Endpoint Management (Google MDM)
- Comfortable troubleshooting software and hardware issues independently
- Basic understanding of networking fundamentals
- Strong communication skills
Nice to have
- Experience supporting Google Meet hardware or Microsoft Teams Rooms deployments
- Experience with Logitech CollabOS devices (Rally Bar, Tap IP)
- Familiarity with workflow/automation tools (e.g., n8n, Zapier)
- Automation and scripting experience
- Prior experience at an early-stage or fast-growing startup
About the company
Tessera Labs is hiring an IT Support Specialist to own day-to-day IT operations for the company.