Sr. Manager, Success Operations

The role

You will own the strategy, tooling, and process for frontline teams including Manual Ops, Partnership Experiments, and the supply health model. You will lead a team of senior operations analysts to build new processes and drive cross-functional execution.

What you will do

• Set strategy, tooling, and outcome goals for growth areas including partner motions and supply readiness
• Serve as the single Commercial Ops liaison to Partnerships
• Lead execution across Success, Partnerships, Product, Data Science, and Finance
• Oversee the supply health model, dashboard, and levers
• Own headcount and capacity forecasting, business reviews, and executive narratives
• Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, and AI-enabled workflows
• Lead and evolve a team of senior individual contributors and operations analysts

Required qualifications

• 7+ years in Customer Success Operations, Marketplace Operations, Revenue Operations, Business Operations, or similar roles
• Experience managing senior individual contributors
• Background blending strategic thinking with hands-on operations
• Track record of breaking down ambiguous, high-complexity problems into executable plans
• Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem
• Track record of standing up a new operational motion under time pressure
• Quantitative fluency with coverage ratios, propensity or probability-based models, or similar frameworks
• Hands-on experience shipping an AI-enabled workflow or automation in an operations context
• Strong executive presence

About the company

Thumbtack is an app used to take care of and improve homes through personalized guidance, AI tools, and a hiring experience. The company helps homeowners connect with a community of 300,000 local service businesses.