IT Systems Engineer II

The role

You will build, support, and scale internal systems and handle inbound IT Infrastructure requests. You will manage SaaS platforms, cloud-hosted services, and authentication systems to support Thumbtack employees.

What you will do

• Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools
• Serve as an escalation point for the IT Support team
• Triage and handle inbound IT Infrastructure requests
• Collaborate with cross-functional teams to improve efficiency via systems design and automation
• Manage data, security, and legal governance processes
• Maintain compliance with security standards
• Proactively monitor systems health and resolve advanced issues
• Participate in on-call rotation for critical components and changes
• Drive and contribute to technology projects

Required qualifications

• 5+ years IT systems engineering experience in a distributed, enterprise IT environment
• Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack
• A history of managing infrastructure as code using tools like Terraform or GitOps
• An AI-first mentality having enabled tools like Claude and ChatGPT for colleagues and using those tools to manage workflows
• Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
• Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC)
• Understanding of security and compliance methodologies and practices
• Experience with security incident response processes and tools

Nice to have

• Python

About the company

Thumbtack is an app used to take care of and improve homes. The company helps homeowners with repairs, maintenance, and improvements through a community of 300,000 local service businesses.