Manager, Operational Foundations

Remote, Ontario. Posted 9 days ago

The role

You will lead a globally distributed team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. You will own the developer and partner onboarding experience and set the internal tooling and automation strategy for Business Development.

What you will do

Lead the end-to-end developer and partner onboarding intake process.
Track onboarding performance including application-to-launch time and conversion.
Oversee the team resolving partner integration issues and establish escalation paths with Product and Engineering.
Build a knowledge base and self-serve troubleshooting resources.
Translate operational insights and recurring issue themes into product roadmap input.
Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, and AI-enabled workflows.
Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, and integration support.

Required qualifications

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience.
Experience designing and improving onboarding, implementation, or support processes.
Technical fluency with APIs, integrations, data flows, and business systems.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills.
Clear, influential communication skills.
Owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

About the company

Thumbtack is an app used to take care of and improve homes through personalized guidance, AI tools, and a hiring experience. The company helps homeowners with repairs, maintenance, and improvements by connecting them to a community of 300,000 local service businesses.