Manager, Operational Foundations

The role

You will lead a globally distributed team responsible for the systems, processes, and support capabilities that scale partnerships. You will own the developer and partner onboarding experience and set the internal tooling and automation strategy for Business Development.

What you will do

• Lead the end-to-end developer and partner onboarding intake process.
• Track and improve onboarding performance and reduce time to integration.
• Oversee the team resolving partner integration issues and establish escalation paths.
• Build a knowledge base and self-serve troubleshooting resources.
• Translate operational insights into product roadmap input for Product and Engineering.
• Set the strategy for Business Development tooling and automation including Salesforce and Salesloft.
• Manage a globally distributed team responsible for partner finance, reporting, and onboarding.

Required qualifications

• 5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
• 2+ years of people-management experience.
• Experience designing and improving onboarding, implementation, or support processes.
• Technical fluency with APIs, integrations, data flows, and business systems.
• Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
• Strong analytical and program-management skills.
• Clear, influential communication skills.
• Owner mentality, learning agility, bias for action, and low-ego approach to leadership.

Benefits

• Reasonable accommodation for individuals with disabilities

About the company

Thumbtack is an app used to take care of and improve homes through personalized guidance, AI tools, and a hiring experience. The company helps homeowners with repairs, maintenance, and improvements by connecting them to a community of 300,000 local service businesses.