Sales Success Specialist (B2B)

The role

You will act as a strategic partner to professionals on the Thumbtack platform to help them grow their businesses. You will conduct outbound interactions, profile reviews, and consultative sales to drive revenue and pro satisfaction.

What you will do

• Partner with pros by listening to needs and providing solutions
• Maintain knowledge of products, services, and industry standards
• Participate in at least 50 outbound interactions per day
• Conduct comprehensive profile reviews to help pros succeed
• Identify opportunities to cross-sell additional products or services
• Provide recommendations using a consultative approach
• Set expectations on lead costs, marketing, and ROI
• Troubleshoot and resolve pro inquiries
• Proactively follow up with pros via call, SMS, and/or email
• Maintain high-performance metrics including revenue and satisfaction

Required qualifications

• At least 1–2 years of B2B selling and or success experience
• Minimum of 6 months of outbound calling or collections exposure
• Customer retention, churn, onboarding and reactivation experience
• A proven track record meeting or exceeding quotas
• Proficiency in English
• Experience in pipeline management
• Experience in customer support and product education
• Marketing or advertising sales experience
• Salesforce experience
• AI experience
• Google Suite experience
• Tech-savvy

Nice to have

• B2B sales experience preferably in the home service space

About the company

Thumbtack is a leading marketplace platform connecting customers with local professionals for project and service needs. The company helps homeowners find local service businesses for repairs and improvements.