Instructional Design Specialist

The role

You will design, develop, and maintain learning programs to drive performance and business outcomes. You will partner with subject matter experts and frontline leaders to conduct needs analysis and build scalable learning solutions.

What you will do

• Lead end-to-end instructional design for complex, high-impact learning programs.
• Design learning ecosystems using the 70/20/10 model, Action Mapping and performance consulting.
• Partner with cross-functional stakeholders and SMEs to translate business goals into learning strategies.
• Develop assessments and evaluation plans using Kirkpatrick Levels 1–3.
• Contribute to content governance, peer review, and instructional design standards.
• Use AI tools such as Claude/OpenAI to design and iterate on asynchronous learning content.
• Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content.

Required qualifications

• 4–6 years of experience in instructional design, curriculum development, or performance consulting.
• A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities.
• Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory.
• Working knowledge of Action Mapping or performance consulting approaches.
• Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content.
• Strong project management and stakeholder partnership skills.
• Ability to independently own projects from needs analysis through evaluation.
• Demonstrated ability to collaborate cross-functionally.
• Ability to communicate design rationale clearly to diverse audiences.
• A learner-first mindset.

Nice to have

• Experience in a high-growth tech or call center environment.
• Builder-level fluency with AI tools (active use in a design workflow).

About the company

Thumbtack is an app used to take care of and improve homes. It helps homeowners with repairs, maintenance, and improvements by connecting them to a community of 300,000 local service businesses.