Sales Success Specialist (B2C)

The role

You will handle inbound and outbound sales and success efforts to resolve customer plans for home services. You will use phone, chat, SMS, and email to address customer needs, service inquiries, and profile requests.

What you will do

• Partner with customers by listening to needs and providing solutions
• Maintain knowledge of products, services, and industry standards
• Participate in at least 55 inbound and outbound calls per day
• Build rapport with customers and anticipate needs
• Identify opportunities to cross-sell additional products or services
• Listen to customer concerns and provide recommendations
• Troubleshoot and resolve customer inquiries
• Proactively follow up with customers via SMS and/or email
• Maintain high-performance metrics including revenue, quality, and satisfaction
• Communicate trends to appropriate parties

Required qualifications

• At least 1–2 years of customer service experience
• Minimum of 6 months of pure inbound and/or outbound sales exposure
• Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas
• English proficiency
• Collaborative attitude
• Prospecting and Pipeline Management experience

Nice to have

• Experience in the BPO or Shared Services industry

About the company

Thumbtack is an app used to take care of and improve homes through personalized guidance, AI tools, and a hiring experience. The company helps homeowners find local service businesses for repairs, maintenance, and improvements.