IT Systems Engineer II

The role

You will build, support, and scale internal systems and handle inbound IT Infrastructure requests. You will also triage escalations from the IT Support team and collaborate with cross-functional teams to improve efficiency via systems design and automation.

What you will do

• Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools.
• Serve as an escalation point for the IT Support team.
• Triage and handle inbound IT Infrastructure requests from the business.
• Scope requirements to implement SSO and other integrations.
• Configure SaaS tools and leverage automation to solve inefficient business processes.
• Collaborate with cross-functional teams to improve efficiency via systems design and automation and AI tools.
• Manage data, security, and legal governance processes.
• Maintain compliance with security standards.
• Proactively monitor systems health and resolve advanced issues.
• Participate in on-call rotation for critical components and changes.

Required qualifications

• 5+ years IT systems engineering experience in a distributed, enterprise IT environment
• Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack
• A history of managing infrastructure as code using tools like Terraform or GitOps
• An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows
• Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
• Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC)
• Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools

Nice to have

• Python

About the company

Thumbtack is an app used to take care of and improve homes. The IT Infrastructure team builds and operates the systems that power how Thumbtack employees work.