Partner Operations Analyst

The role

You will own partner onboarding and provide operational support for partnerships. You will lead projects, build automation, and help turn new initiatives into scalable operations.

What you will do

• Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace.
• Provide ongoing account management for high-value software and marketing partners.
• Lead independent projects from scoping, planning, and delivery.
• Build and maintain automation, including AI tools, for data collection, tracking, and reporting.
• Support new pilots and partnership launches.
• Partner with Engineering, external developers, Partnerships, and Support to resolve issues and test new tools.
• Keep workflows, documentation, and Jira dashboards current.

Required qualifications

• 3+ years in operations, partner or account management, customer success, or support operations.
• Experience owning a process end to end, from mapping and documenting it to improving it.
• A track record of delivering a cross-functional project where you set the plan, managed dependencies, and can point to the result.
• Comfortable with Salesforce, Jira, and spreadsheets.
• Experience building dashboards or reports.
• Exposure to APIs and product integrations.
• Experience using AI or automation tools to cut down on manual work.
• Clear written and verbal English.
• Confidence working with technical and non-technical stakeholders, including external partners.
• Able to work U.S. hours, including graveyard shifts, with occasional schedule changes.

Nice to have

• preferably at a marketplace or tech company

About the company

Thumbtack is an app used to take care of and improve homes. It helps homeowners find local service businesses for repairs, maintenance, and improvements.