Project Manager (Service Operations)

The role

You will plan, execute, and oversee programs to improve service delivery and operational efficiency. You will work with cross-functional teams to manage risks and engage stakeholders throughout the program lifecycle.

What you will do

• Design and implement structured program plans, including detailed task lists, timelines, and resource allocations.
• Identify program dependencies and work with relevant teams to manage and resolve them effectively.
• Conduct regular program meetings to monitor progress, address issues, and facilitate decision-making.
• Maintain comprehensive program documentation and reporting.
• Collaborate with stakeholders across departments to align program objectives with organizational goals.
• Monitor program risks and develop contingency plans to mitigate potential impacts.
• Support the continuous improvement of program management processes and tools within the team.
• Build expertise quickly in any specialization related to your program assignments.

Required qualifications

• At least 5+ years of experience in program or project management
• Proficiency in project management software (e.g., Jira, Coda, Smartsheet)
• Familiarity with Agile and Waterfall methodologies
• Strong analytical and problem-solving skills
• Attention to detail
• Effective communication skills
• Ability to engage and align diverse stakeholders
• Proven ability to manage risks and navigate complex program challenges
• Willingness to work on the graveyard shift

Nice to have

• Experience within service operations or a related area
• Experience managing concurrent projects
• Experience in a high-growth, fast-paced technology environment
• PMP certification

About the company

Thumbtack is an app used to take care of and improve homes. It helps homeowners find local service businesses for repairs, maintenance, and improvements.