Director, Sales Strategy & Operations

The role

You will drive sales strategy to grow revenue by bringing more pros onto Thumbtack and expanding existing accounts. You will lead analysts and managers across North America and the Philippines to build new sales approaches and use AI in workflows.

What you will do

• Drive the sales strategy to grow revenue and partner with Sales leadership.
• Build and test new approaches to outbound acquisition and account expansion.
• Analyze data and work with reps and pros to maximize sales and pro lifetime value.
• Use AI to build prospecting, selling, and account management workflows.
• Get agreement on priorities and ownership with Product, Marketing, Data Science, and sales technology partners.
• Keep core sales operations running including lead routing, account management workflows, and sales tools.
• Develop managers on the team and make hiring and performance decisions.

Required qualifications

• Experience developing and executing sales or commercial strategy with evidence of revenue growth.
• Analytical depth to investigate problems, question metric definitions, and check underlying data.
• Experience building a new sales motion, team, or operating capability from an unclear starting point.
• Experience leading managers and developing people.
• Clear communication and sound judgment with partners.
• Curiosity and urgency.

Nice to have

• High-volume sales to small businesses is especially relevant
• management consulting experience is a plus

About the company

Thumbtack is an app used to take care of and improve homes. It helps homeowners find local service businesses from a community of 300,000 pros.