French-Speaking Customer Experience Specialist

The role

You will handle communication and solve problems for guests and landlords. You will use in-house technology to deliver service from the first inquiry to final check-out.

What you will do

• Respond to guest and landlord inquiries via email, chat, and phone in French and English.
• Guide guests through reservation, check-in, and check-out processes using PMS tools.
• Investigate and resolve issues with a solution-focused approach.
• Document interactions, feedback, and resolutions.
• Work with Operations and Tech to identify recurring issues and optimize user experience.
• Identify opportunities to enhance stays or strengthen relationships with landlords and guests.

Required qualifications

• Fluency in French and English (written and spoken)
• Proven experience in customer service
• Excellent communication and interpersonal skills
• Strong organizational abilities and composure under pressure
• Tech-savvy: comfortable using PMS, CRM, and digital support tools
• A problem-solving mindset with empathy, patience, and meticulous attention to detail

Nice to have

• Experience in hospitality, real estate, or tech-enabled platforms

Benefits

• Real career progression opportunities
• Remote-first, results-driven culture

About the company

The Flex aims to revolutionize how the world rents. They use a proprietary Property Management System to enable guest experiences and streamlined operations for property owners globally.